Terms and conditions of sale

Subject of the contract
These General Conditions concern the purchase of products made remotely via telematic network from HDR Srl, located at via Papa Giovanni XXIII, 11 – 81014 Capriati a Volturno (CE) – VAT No. 03256320619, owner of the website www.hdrcompany.com. Each purchase transaction will be governed by the provisions of Legislative Decree no. 185/99 and, regarding privacy protection, will be subject to the regulations of Law no. 675/96 and subsequent amendments.

Acceptance of the general terms of sale
The contract concluded between HDR Srl and the Customer is considered finalized upon acceptance of the order by HDR Srl. Such acceptance is deemed tacit. By placing an order through the various available methods, the Customer declares to have read all the information provided during the purchase process and to fully accept the general and payment conditions set forth below. If the Customer is a consumer (i.e., a natural person purchasing goods for purposes not related to their professional activity), once the purchase procedure is completed, they will print or save an electronic copy and in any case keep these general terms of sale, in compliance with Articles 3 and 4 of Legislative Decree 185/1999 on distance sales and, regarding privacy protection, will be subject to the regulations of Law no. 675/96 and subsequent amendments.
Any right of the Customer to compensation or indemnity, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and/or property caused by the non-acceptance, even partial, of an order is excluded.

Purchase methods
The Customer can only purchase products listed on the website www.aloepluscaniegatti.it. It is understood that the image accompanying the product description is purely illustrative and the product may differ from the published photo. All information supporting the purchase is to be considered as general informational material, not referring to the actual characteristics of a single product.
The correct receipt of the order is confirmed by HDR Srl through an email sent to the email address provided by the Customer. This confirmation message will include an ‘Order Number’, to be used in any further communication with HDR Srl. The message repeats all the data entered by the Customer, who commits to verify its accuracy and promptly communicate any corrections according to the procedures described in this document. In case of non-acceptance of the order, HDR Srl guarantees timely communication to the Customer. For any complaints, please contact us by email at supporto@hdrcompany.com, by phone at 0823.944738, or by mail to HDR Srl via Papa Giovanni XXIII, 11 – 81014 Capriati a Volturno (CE).

Right of withdrawal
Pursuant to Legislative Decree 206/2005, if the customer is a consumer (i.e., a natural person purchasing goods for purposes not related to their professional activity, or does not provide a VAT number reference in the order form to HDR Srl), they have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following point. To exercise this right, the customer must send HDR Srl a communication to this effect within 14 working days from the date of receipt of the goods. This communication must be sent by registered letter with return receipt addressed to HDR Srl via Papa Giovanni XXIII, 11 – 81014 Capriati a Volturno (CE), or by telegram or fax sent within the same 14-day period to the number 0823.944738 and followed by a confirmation by registered letter with return receipt, SENT STRICTLY within 48 hours. Once we receive the withdrawal communication, HDR Srl will promptly provide the customer with instructions on how to return the goods, which must be received by HDR Srl within 14 days from authorization.
The right of withdrawal is subject to the following conditions:

• the right applies to the product purchased in its entirety; it is not possible to withdraw only part of the purchased product;
• the purchased item must be intact and returned in its original packaging, complete in all parts; in all cases, avoid placing labels or adhesive tapes directly on the original product packaging;
  
• by law, shipping costs related to the return of the goods are borne by the customer;
• the shipment, until the receipt is confirmed in our warehouse, is the full responsibility of the customer;
• in case of damage to the goods during transport, HDR Srl will notify the customer of the event (within 5 working days from receipt of the goods in its warehouses), to allow them to promptly file a claim against the chosen courier and obtain reimbursement of the value of the goods (if insured); in this case, the product will be made available to the customer for return, simultaneously canceling the withdrawal request;
• HDR Srl is not responsible in any way for damage or theft/loss of goods returned via uninsured shipments;
• upon arrival at the warehouse, the product will be inspected to assess any damage or tampering not caused by transport. If the original packaging and/or wrapping is damaged, HDR Srl will withhold from the refund an amount not exceeding 10% as a contribution to restoration costs. Subject to any restoration costs for confirmed damage to the original packaging, HDR Srl will refund the customer the amount already paid for the returned products, net of any shipping costs incurred for the order, as soon as possible and in any case within 30 days from the withdrawal request, by reversing the amount charged to the Credit Card or by Bank Transfer. In the latter case, the customer must promptly provide the bank details for the refund (ABI Code – CAB – Account Number of the invoice holder).
  The right of withdrawal is completely forfeited if the essential condition of product integrity (packaging and/or contents) is not met, in cases where HDR Srl finds:
  • the absence of the external packaging and/or original internal wrapping;
  • damage to the product for reasons other than transport. In case of forfeiture of the right of withdrawal, HDR Srl will return the purchased goods to the sender, charging the shipping costs to them.

Satisfaction or money-back guarantee

Products marked with the “satisfaction or money-back” label are covered by a special guarantee offered exclusively by HDR to its customers. The customer who purchases the product, within 30 working days from the date of receipt of the goods, if not satisfied with the quality of the products, can return the original packaging even if empty by mail, addressed to: HDR Srl via Papa Giovanni XXIII, 11 – 81014 Capriati a Volturno (CE). The guarantee is valid only for products ordered for the first time and not for reorders. If the return concerns multiple pieces of the same product, only one empty packaging can be returned; the other products must be intact.

Force majeure
Neither Party shall be held responsible for total or partial non-fulfillment of obligations arising from this contract if such non-fulfillment is caused by a case of force majeure. Force majeure events are those that meet the criteria established by case law. The Party invoking force majeure must notify the other Party within five working days from the occurrence or threat of such event. The Parties agree to find an agreement as quickly as possible to jointly determine the methods of order execution during the force majeure period.

Complaints
Any complaint must be addressed to HDR Srl by sending an email to supporto@hdrcompany.com, by phone at 0823.944738, or by mail to HDR Srl via Papa Giovanni XXIII, 11 – 81014 Capriati a Volturno (CE). The sales contract between the Customer and HDR Srl is considered concluded in Italy and governed by Italian Law. For the resolution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the Customer is a consumer, territorial jurisdiction is that of the court of their municipality of residence; in all other cases, territorial jurisdiction is exclusively that of the Court of Isernia.